A 9-agent content pipeline
Research, write, fact-check, QA and human approval, run for two brands. Nothing is published without a person signing it off.
Six years in customer experience, CRM and operations. The last two building AI automation with a quality gate and a human in the loop.
Rukhillo Kodirov is a CRM | AI Automation Specialist based in Dubai, United Arab Emirates. He has spent six years in customer experience, CRM and operations, and the last two building AI automation for customer teams. He works in English, Russian, Persian, Turkish and Korean.
Since March 2025 he has been a senior quality assurance and CRM specialist (AI automation) at a UAE on-demand services company in Dubai. There he built the classification and routing that handles 100–200 Slack messages a day and cut manual handling from 2 hours to 20 minutes per agent per day. He also runs multi-channel campaigns on Email, WhatsApp and Push through HubSpot and Zapier (+21% engagement), keeps VIP retention at 95%, and holds 89% CSAT across 60 tickets a day.
He studied business administration and management at the Ulsan National Institute of Science and Technology (UNIST) in South Korea, then moved into the customer side of business: first as a customer relations officer at a premium hotel in Seoul, then as a client advisor at a global sportswear brand's store in South Korea. Both jobs taught him what customers write when something goes wrong and how many hours a team loses to sorting, tagging and chasing. In Dubai he started replacing those hours with workflows.
His work spans CRM automation, AI automation, lifecycle and marketing operations, revenue operations and CX operations. The fastest way to reach him is by email, with the problem described in two lines.
Employers stay unnamed on this site. The results are the point.
UNIST, South Korea
A business degree earned in Korea, and the working Korean that came with it.
A premium hotel in Seoul
Ran guest feedback surveys and lifted service scores by 10%.
A global sportswear brand's store in South Korea
Events and social campaigns gave +20% engagement, assortment analysis +15% revenue, placement and recommendations +13% store sales, and a new inventory system cut stockouts by 30%.
A UAE on-demand services company, Dubai
Agent handling time from 2 hours to 20 minutes a day, escalation resolution time down 25%, 95% VIP retention. Top Performer of the Month twice.
Research, write, fact-check, QA and human approval, run for two brands. Nothing is published without a person signing it off.
Built by directing a 6-agent AI development team on Expo and React Native, with tests. Practice in briefing agents and checking their work.
Churn-risk segments, win-back and VIP journeys, Email, WhatsApp and Push copy, and rule-checked scheduling in HubSpot and n8n.
Rukhillo Kodirov is a CRM | AI Automation Specialist based in Dubai with six years in customer experience, CRM and operations. He studied business administration at UNIST in South Korea and speaks English, Russian, Persian, Turkish and Korean.
Rukhillo Kodirov finds the hours a CX or CRM team loses to sorting, tagging and chasing, and replaces them with AI workflows that have a quality gate and a human review queue. In his current role that took manual handling from 2 hours to 20 minutes per agent per day.
Rukhillo Kodirov is based in Dubai, United Arab Emirates, and has worked there since March 2025. Before that he worked in Seoul and elsewhere in South Korea.
Day to day he uses HubSpot, Zapier, n8n, Slack, WhatsApp Business and Claude Code. He also knows Salesforce, Monday CRM, Asana, ChatGPT, Codex, JavaScript and Node.js, and has working knowledge of Power BI.
CRM automation, AI automation, lifecycle and marketing operations, revenue operations and CX operations, all in customer-facing businesses: message classification and routing, quality gates with a human in the loop, campaign journeys, escalation ownership and dashboards.
Email kodirovrukhillo@gmail.com with the problem in two lines, or message him on LinkedIn at https://www.linkedin.com/in/rukhillo-kodirov. He replies with what he would build and what it would change.
Send me the problem in two lines. I'll reply with what I'd build and what it would change.