Six years on the customer side showed me where teams lose hours. Now I design the workflows, agents and quality gates that give them back.
Pick one. You get the symptom in their words, what I build, where the gate sits, and the number after.
“Our agents spend the first two hours sorting and tagging before they talk to anyone.”
“Our agents spend the first two hours sorting and tagging before they talk to anyone.”
Each one started as a manual loop and ended with a gate, an owner and a measurement.
You see the manual loop before I touch it, and the result after.
A week shadowing the team and the inbox. Where the hours go, in minutes, per person.
n8n or Zapier for the plumbing, Claude for the judgement, HubSpot and Slack as the destinations.
Confidence threshold, PII and duplicate checks, a human queue for the rest, a daily QA sample.
A dashboard the team owns, a runbook, and the before/after number in writing.
I'm Rukhillo Kodirov, a CRM and AI automation specialist based in Dubai, United Arab Emirates. I have spent six years in customer experience, CRM and operations, the last two building AI automation. Today I build CRM and AI automation at a UAE on-demand services company.
I build the workflows that classify, gate and route customer messages in HubSpot, n8n, Zapier, Slack and WhatsApp, with a human in the loop. In my current role they cut agent handling time from 2 hours to 20 minutes a day. I work in English, Russian, Persian, Turkish and Korean.
Read the full profile →See the nine certificates →Send me the problem in two lines. I'll reply with what I'd build and what it would change.